Documents

Refund policy
A clear process with no hidden steps

These documents cover TildEka use, data handling, billing, cancellation and refunds.

Revision 2026-09-29

1. Core terms

Canceling a Paddle subscription stops its next automatic renewal while access remains through the already paid period. One-time packs do not expire and remain in the account balance.

2. Processing and access

Refund requests are reviewed under applicable law, Robokassa or Paddle rules, transaction status and actual access usage. USDT refunds are not automatic: after network confirmation, the return address and network fee must be reviewed manually.

3. Management

For a disputed charge, create a support ticket or email kismet7313@gmail.com with the account email, payment method, date and transaction identifier. Never send passwords, card data, private keys or seed phrases.

4. Contact and limitations

Changes or outages in Figma, Pixso, Tilda, payment systems or the blockchain are reviewed separately; non-waivable consumer rights remain unaffected.